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Our Approach to Change Management

At LCI Group, we apply a simple and straightforward approach to change. We combine a proven set of tools for leading through transition with a deep understanding of personal reactions to change to support you in your change efforts.


We are also flexible and work with the existing change frameworks you may have in place in your organization.

Our Guiding Principles for Successful Change:


Equip managers with the change awareness and tools they need to coach to new behaviours.

Recognize the personal side of change - and see the opportunity in opposition.

Understand the day-to-day work environment of those impacted by the change and how you can best reach them.

Assess and plan thoroughly, but be prepared to course-correct based on stakeholder input.

Launching a major change initiative?


Consider jumpstarting learning and commitment with ExperienceChange™ -- an expert-guided experience that teaches both the “what to do” and “how to be” of successful change.

Backed by more than 20 years of research, industry insights and results, it combines proven change management methods with hands-on practice in an engaging, low-risk simulation experience.

Our Approach to Learning Roadmap Development

Role-Up is our tested approach for quickly identifying job-based learning needs and putting an effective framework in place to support them. Here’s how it works:


Role-Up Streams

New Role-Up:

Orientation process for new employees

In Role-Up:

Ongoing development for existing team

Lead Role-Up:

Leadership development for senior group

Rapid Research & Recommendations
  • Define and scope learning needs

  • Gain input from stakeholders through structured interviews

  • Compile and assess existing materials including relevant training, HR, and policy documentation

  • Review external best practices, trends, and benchmarks

Tools & Outputs
  • Structured interview guide for targeted input discussions

  • Materials Assessment Scorecard, rating factors such as relevance and quality

  • Initial findings report identifying key themes and supporting recommendations

Development Roadmap
  • Design learning roadmap which identifies development activities and key milestones, spanning from Day One in role through to specified time frame, typically 6-12 months

  • Validate and refine with role stakeholders and finalize

Tools & Outputs
  • Visual Roadmap identifying key learning & development activities and support

  • Validation process to test thinking and confirm approach

Learning Support Development
  • Populate Roadmap through combination of new development and leveraging of existing materials

Tools & Outputs
  • First 100 Days Guide

  • Guided interactions with key contacts

  • Performance support tools: learning modules, on-the-job application, ongoing references

  • Consolidated view of required organization-specific training

Engagement & Evaluation
  • Roll-out of Roadmap and supporting learning, with pilots where required

  • Evaluation of results and refinement as needed based on outcomes

Tools & Outputs
  • Detailed implementation plan

  • Measurement and evaluation tools

Process and Workshop Facilitation

Sometimes it takes a conversation – a guided discussion, a leadership dialogue, or a facilitated process.


Resolve organizational issues or ensure a dramatic return on an investiment or an offsite session by using LCI Group facilitation services, including:

  • Executive and Group Facilitation

  • Team Building and Team Repair

  • Group Problem Solving

  • Strategic Planning Offsites / Retreats

  • Culture and Values

  • Change management simulations


We don’t do off-the-shelf agendas, silly games or anything involving ropes or trapezes. We do however, design processes, agendas and conversations that lead to purposeful action and outcomes.


We “facilitate” in the literal sense of the word—we make it easy to plan, guide and manage group events and processes to get the best thinking, active participation and commitment from those involved. How something is discussed is as important as what is discussed.


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