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Who we are

LCI Group consultants are senior leaders and experts in Change Management, Human Resources Strategy, Learning and Training Design and Organizational Effectiveness Consulting. We are hands-on practitioners and work collaboratively with our clients to build solutions that deliver tangible results.

Bernadette Lonergan


Bernadette Lonergan is the founder and president of LCI Group. She has led numerous internal and external consulting engagements to assist clients in operationalizing key talent strategies and enhancing organizational effectiveness.

Using collaborative and customized approaches, Bernadette works in partnership with organizations as they approach the difficult task of optimizing their talent, managing change and achieving high performance.

  • Change Management

  • Process Facilitation

  • Performance Management Training and Development

  • Talent and Human Resources Strategy

  • Organizational Effectiveness Consulting

  • Leadership Development

  • Project Management, Facilitation and Communication

  • Master of Industrial Relations, University of Toronto

  • Bachelor and Master of English, University of Toronto

  • Certified Solutions Provider for VirtualCEO, a web-based organizational tool

  • Accredited in EQ-I Administration

  • Myers-Briggs Training Institute Certified

  • Immunity to Change Practitioner

  • ExperienceChange™


After over 13 years in progressive positions at the University of Toronto, Bernadette established a successful consulting career, founding LCI Group in 1997.

Her client roster crosses the marketing and advertising, energy, financial sector, the pharmaceutical/pharmacy industry, higher education, government, and Crown Corporations.

She is the Past President of the Boulevard Club of Toronto.

Bernadette says...

Work matters–it really does. My focus and passion has always been on contributing to work environments that can be better...and in being better, deliver better business results. It shouldn't be that complicated, right? I try to build or enhance organizational capabilities—the unique ways that each organization delivers on its vision, strategy and core initiatives. I specialize in organizational effectiveness and change management, human resource strategy, learning solutions, process improvement, and both executive and large group facilitation. Organizational challenges are not always obvious. Processes may be broken, team relationships may need repair, or a critical business strategy may not be clearly understood. The solutions can always be found; we just don't start with the answer.

Sarah Laughlin

Principal, Head of Learning Services

2013- Present


Sarah leads projects in custom learning and development and change management at LCI Group. She quickly absorbs and understands complex content, shaping it into highly effective learning solutions and communications tailored to your needs.


Sarah works with clients to design solutions that address people-related challenges, often around engagement, performance or change. She manages projects end-to-end, conceptualizing the high-level strategy or roadmap for the solution and then also building out the specific tools, learning, and performance support to meet the business need.

  • Project Leadership

  • Needs Assessment

  • Learning and Training Design

  • Instructional Roadmap and Curriculum Design

  • Change Management Processes and Tools

  • Leadership Development and Coaching

  • Talent Management and Succession Planning

  • Performance Management Processes and Tools

  • Employee Engagement Strategies

  • Stakeholder Assessment and Planning

  • Master of Business Administration, University of Toronto, Rotman School of Management, specialization in Organizational Development / HR

  • Honours Bachelor of Science, Psychology and English Double Major, University of Toronto

  • e-Learning Certification, American Society of Training and Development

  • Co-winner of 2011 GOLD Award for Training Excellence by the Canadian Society for Training and Development


Over the course of Sarah’s career, she has designed and implemented highly successful organizational development strategies and learning solutions for a wide range of clients, including BMO Financial Group, Merck Canada, Ontario Power Generation, and Purolator.


Her industry experience includes Utilities, Hospital / Food Services, Financial Services, Pharmaceutical and Biotech, Logistics and Retail.

Sarah says...

I’ve always been fascinated with the people side of business and I like to dive in and work with our clients to solve big people-related challenges. We’re doing a massive business change – what does this mean in terms of what people need to know and do differently? We’re launching an employee service centre in three months and need to hire and onboard the team before our go live date. How do we quickly ramp up and engage this team with the knowledge and skills they need? Once the challenge is defined, I’m very hands-on in developing the solution. I love creating the overall strategy and roadmap – and always look for innovative ways to get where we need to go. I’m also deeply involved in crafting the specific support required to underpin the roadmap, whether it be change tools or detailed learning materials.


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